Privacy notice

When you request a quotation or send a message we collect the details you enter: your name, email address, telephone number, postcode, your door project (rooms, measurements, selections) and any photos you upload. We use them only to respond to your enquiry and prepare your quotation.

Your project is also stored in your own browser so you can continue later, and in your account while you’re signed in. When you send us your doors, your quote can be opened by you (in your account) and by anyone you share its private link with.

Door photos and measurements

When you use Measure My Doors, your tape measurements and any photos are stored only in your browser until you submit your doors. Photos added in the tape-measure step are not used to work out sizes – they help your fitter prepare. If you use the optional photo measuring tool, your photos are first measured on your own phone and stored only in your browser. They are sent to us only when you tick the consent box and submit your doors. Please photograph doorways, not people or personal belongings.

We use your photos and measurements only to work out sizes, check them, prepare your quotation and plan your fitting. Each change to a measurement is recorded separately (photo estimate, your own entries and our checks) so nothing is silently overwritten. If an automatic image check is switched on, a small copy of the photo is analysed to suggest features such as glazing or hinge side – it never supplies sizes and nothing is kept by that check.

Photos are kept for up to 6 months (or longer if they form part of a job record we must keep) and then deleted. Before you submit, you can delete any photo or door on your phone. After submitting, you can ask us to delete your photos or whole project at any time.

Your account

You can browse, choose doors and handles and measure without an account – until you sign in, those choices are kept in your own browser on this device (its local storage). Nothing personal is sent to us before you submit: we only receive the door choices needed to work out prices, and a door photo only if you use the optional photo-measuring tool. To submit your doors for a price or to book, you open a free account with your first name, email address and a password (and, if you want us to be able to call you, a phone number). We store your password only as a one-way scrambled “hash”, so nobody – including us – can read it. While you’re signed in, your saved doors, handles, rooms and measurements are stored in your account so you can come back to them on any device. A small secure cookie keeps you signed in for up to 30 days; we don’t use it for anything else.

Why we use it: to provide the service you asked for (your quote, booking and fitting), which is the lawful basis for this information. Service emails about your order – status, delivery and fitting updates, and replies to your messages – are part of that service.

Reminder emails (for example “your saved doors are waiting”) are only sent if you tick the box when you open your account. The box starts unticked. You can turn reminders off in your account, and every email we send has an unsubscribe link that stops all emails from us straight away.

Measuring sheet by post: if you ask us to post you a measuring sheet, we collect your name and postal address for that purpose only. The sheet has a personal QR code made from a long random code – it doesn’t contain your name, email or account number, shows nothing on its own, and only opens measuring after you sign in to your own account. You can stop old codes working at any time in your account.

You can email us at [email protected].

Delete my account: you can delete your account yourself in “My account”. This permanently deletes your account, saved doors, measurements, photos, messages, posted-sheet address, QR codes and any quotes you haven’t booked. If you have booked or paid, we keep the order record (name, address, what was ordered and payments) because we must keep business and tax records – normally for 6 years – and we remove your account, photos and saved selection.

Phone alerts to us: when you send a quote, ask for a callback, request a sheet, book or message us, we get an instant alert on our own phone so we can reply quickly. Full details are only shown inside our password-protected admin area or our private messaging chat; any public notification service we use only receives your first name, the type of request and your town.

Who we share it with: our hosting and database provider (Cloudflare), and – once set up – our email provider (Resend) and our private phone-alert app, only to run the service. We never sell your details.

Data controller: Sharp Fit. You can reach us at [email protected] or 07538 380668. You can complain to the Information Commissioner’s Office (ico.org.uk) if you’re unhappy with how we handle your information.

Callback requests

If you use “Request a callback” we collect your name, telephone number, postcode, the number of doors, the best time to call and any message you add. We use these only to call you back about your doors and keep a note of the call. We don’t ask for photos or an email address for a callback. Callback requests are kept for up to 12 months and then deleted, unless they lead to a quotation or job record we must keep. You can ask us to delete your request at any time.

Analytics cookies are only used if they are enabled and you agree to them.

You can ask us to access, correct or delete your information at any time using the contact details on the contact page.